Municipal Credit Union Phone Numbers and Emails

Toll-Free Number:

  • (800) 323-6713
    Upstate and Outside of New York State
Send Message

Customer Service:

  • (888) 462-8288
    AUTO LOAN
  • (800) 449-7728
    Lost or stolen cards
  • (212) 693-4900 ext 1
    Lost Or stolen cards
  • (212) 238-3521
    MORTGAGE
  • (212) 693-4900
  • (800) 481-7338
  • (212) 693-4900 ext 8

Media:

  • (212) 213-6901
    Advertising Inquiries

Municipal Credit Union Emails:

Customer Service
Online Banking
Media
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More phone numbers and emails Less phone numbers and emails

How to Contact Municipal Credit Union Customer Service?

Most Popular Number:

(800) 323-6713
Upstate and Outside of New York State
Total calls: 339 Issues resolved: 6 Last call: Mar 26, 2024

What Is the Municipal Credit Union Customer Service Phone Number?

MCU Credit Union emphasizes customer service, providing several phone numbers for its customers to reach out for help. If you have any issues in Upstate and Outside of New York State, dial 1-800-323-6713. MCU contact number can be called for individuals with concerns over financial matters involving auto loans at 1-888-462-8288. If you have a lost or stolen card, the numbers to dial are 1-800-449-7728 and 1-212-693–4900. It's best to dial a 24-hour customer service number for mortgage-related concerns. It is 1-212-238-3521. Yet another phone number to speak to the MCU customer service team is 1-212-693-4900.

What Is the Municipal Credit Union Corporate Office Address?

The Municipal Credit Union headquarters address is 22 Cortlandt St, New York City, New York 10007, United States. The headquarters is the center where crucial decisions related to the company are made. It is also a central location for addressing various customer service issues. The next option is to direct your concern to the Municipal Credit Union address. For concerns related to existing mortgage accounts, PO Box 1002 Church Street Station, New York, NY 10008-1002. To address important documents to the Supervisory Committee, address your mail to PO Box 3418, New York, NY 10277-1863.

What Are Municipal Credit Union Hours Of Operation?

MCU Credit Union is available 24 hours a day, seven days a week. With MCU's automated phone teller service, you can get your banking done anytime, day or night. With 24/7 access, customers can accomplish their banking needs, such as transfers, withdrawals, account balance checks, and inquiries. For personalized concerns, there are limited MCU customer service hours. To speak to the support team, the hours of operation range between 7:00 AM and 7:00 PM, Monday through Friday. On Saturdays, the MCU hours of operation start at 9:00 AM and end at 2:00 PM.

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Contact Information

Municipal Credit Union Website:

Municipal Credit Union Help Center:

Corporate Office Address:

Municipal Credit Union
22 Cortlandt St
New York City, New York 10007
United States

Other Info (opening hours):

Mailing Address:

For Existing Mortgage Accounts

P.O. Box 1002
Church Street Station
New York, NY 10008-1002


Supervisory Committee

P.O. Box 3418

New York, NY 10277-1863

More contact details

Municipal Credit Union Rating Based on 84 Reviews

Rating details

1.6
more details
Customer service
Website
Diversity of Products or Services
Reliability

Rating stats

Rating trend

How Good is Municipal Credit Union's Customer Service?

Zyonna Shw
Zyonna Shw
Feels Disappointed | Jan 28, 2024

The worst

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Manila Qcl
Manila Qcl
Feels Disappointed | Jan 24, 2024

Very poor costumer service they had me call a bunch of different numbers and go through all the steps over and over again 2 hours and still didnt resolve the issue. Pissed consumer

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Verginia Tpz
Verginia Tpz
Feels Neutral | Nov 21, 2023

I’m trying to get my problem solve,and can’t.

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Denise A Ues
Denise A Ues
Feels Disappointed | Nov 20, 2023

Even though I spoke so call manager she was not very comforting, just told me to go to beach and get a new card. I asked if she can waive fee for quickly sending my card she said no. The charge is 65.00 dollars. I couldn’t by my ticket to travel for the holidays, she didn’t care
I hung up

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Carey Gbo
Carey Gbo
Feels Disappointed | Mar 06, 2023

When i called i was unable to speak to alive person,it's very important for me to speak to someone when i call next time.

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Summary of Municipal Credit Union Customer Service Calls

748 TOTAL
CALLS
03:02 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Municipal Credit Union?

Account Question:

  • “New account”
  • “Forgot password”
  • “I recently opened up account with y'all and nobody ever got back to me”

Cards Question:

  • “Lost card”
  • “Setting up my new card to my app”
  • “Card”

Payments and Charges Question:

  • “Update billing information”
  • “My debit card is locked”
  • “Declined transactions”

Product/ Service Question:

  • “Cant access funds”
  • “Clarify steps on accessing beneficiary funds from outside the USA”
  • “Auto loan”

Request for Information Question:

  • “To find out about my provisional credit”
  • “Request a void check”
  • “Check on the charges on my account perhaps someday”

Activation/ Cancellation Question:

  • “To activate my card”
  • “Activate a debit card”
  • “Can't activate my new card”

Staff Question:

  • “Speak to customer service”
  • “Custom service”
  • “Continuous problems with the co op city branch. The atms are constantly out of service.”

Website/ Application Question:

  • “Online.application progress”
  • “Feedback about mortgage application”
  • “App”

Refund Question:

  • “Refund”

Shipping and Delivery Question:

  • “Mi targeta esta laqueada”
  • “Never received my account information”

Employment Question:

  • “Pay off my loan”
  • “Payoff”

Return/ Replace Question:

  • “To change my pin number”

Other Question:

  • “Refinancing”
  • “Informal”
  • “Mobile banking”

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